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MICRO SD CARD


evagtzi-1622424065
(@evagtzi-1622424065)
New Member
Joined: 3 months ago
Posts: 1
Topic starter  

I purchased the Samsung 128 mg card, I can not get the card to "snap" in, I push with my nail and it won't stay in, is there something specific I need to do?


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support-1614073881
(@support-1614073881)
Eminent Member
Joined: 7 months ago
Posts: 34
 

@evagtzi-1622424065 Hi,we are sorry for delay response. As for your problem of SD card,we suggest you to try the following steps:
1.Please check whether the card is recognized by your computer;

2.The camera only supports FAT32 or exFAT32 format;
3.We suggest you to use class 10 high speed SD card;
4.Please power off your camera,then to insert the SD card,and turn on the camera, it will be recognized within few minutes.

Please contact us via our official email support@conico.com and tell us your order number if nothing above helps.


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support-1614073881
(@support-1614073881)
Eminent Member
Joined: 7 months ago
Posts: 34
 

@evagtzi-1622424065 Hi customer, please confirm you insert the card correctly and try to put the card upside down compared with before when you insert it.

If still nothing above helps, please tell us the model of your camera so we could help you figure out the problem after getting more info.

If you could contact us via our official email support@conico.com and show us the pic that you insert the card, we will be able to assist you quickly and correctly.

Thanks!


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